How do I pay an invoice from a RBS Commercial company?

Invoices and statements are emailed by the company that did the work and include a secure link hosted by our payment processor. You can pay by card, ACH bank debit, bank transfer or check. All amounts are in US dollars.

What will appear on my card or bank statement?

The legal name of the company that billed you, for example an RBS company name, not Radd Payment Solutions.

Who do I contact about a charge?

Email info@raddpayments.com or call (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern, before disputing a charge with your bank; most questions are resolved the same day.

Who owns RBS Commercial?

RBS Commercial is a group of operating companies of Radd Payment Solutions, LLC, Northampton, Massachusetts, which provides the shared back office (billing, receivables, bookkeeping).

Payments and invoices

By invoice for business customers, at the counter or checkout for consumers. Each company charges under its own legal name.

Paying an invoice

Invoices are emailed by the company that did the work (for example RBS Huttegem LLC) and include a secure online payment link. Open the link to pay by:

Credit or debit card (Visa, Mastercard, American Express, Discover)
ACH bank debit
Bank transfer (ACH credit or wire) to the account details shown on the statement
Check, payable to the company named on the invoice, mailed to 47 Pleasant Street, Suite BS, Northampton, MA 01060

The payment page is hosted by our payment processor over an encrypted connection. Your card or bank statement shows the company that billed you: RBS HUTTEGEM LLC, RBS LAPLAIGNE LLC, RBS DENDERMONDE LLC, RBS CLAIMS LLC, RBS ROUEN LLC, RBS OVERBERG LLC, RBS CAYUGA LLC, RBS ECOMMERCE LLC. Receipts are emailed automatically. All amounts are in US dollars.

If you did not receive an invoice or the link has expired, email info@raddpayments.com with the company name and invoice or PO number and we will resend it.

Security

Card payments are processed by our payment providers (PCI DSS certified) over encrypted (TLS) connections. We never see or store full card numbers. This website is served only over HTTPS.

Terms

Quotes: Valid 30 days; scope, price, delivery and terms in writing.
Deposits: On large print runs, manufacturing orders and installations, stated on the quote.
Accounts: Net 30 on approved credit with a purchase order; Net 15 for claims and monitoring statements.
Sales tax: Charged where required unless an exemption certificate is on file.
Currency: United States dollars (USD).

Delivery and scheduling

Print and manufacturing: Lead time stated on the quote; shipped freight or delivered, billed at actual cost.
Installations and service: Scheduled from the signed quote; monitoring and route services on the agreed calendar.
Retail orders: Ship within two business days; carrier tracking by email.
Late payment: 1.5% per month on balances more than 30 days past due, or the maximum allowed by law.

Questions about a charge

If a charge on your statement does not look right, contact us before disputing it with your bank. We match every charge to its invoice, ticket or order, usually the same day.

(413) 200-0634
info@raddpayments.com
Monday to Friday, 8:00 AM to 5:00 PM Eastern

Returns, cancellations and refunds

Custom-printed, manufactured or installed goods are not returnable once production or installation has started; deposits are refundable less costs incurred before that point. Retail goods may be returned unopened within 30 days. Service agreements may be cancelled with 30 days' notice. Full details are in our returns, cancellation and refund policy.